Refund policy

The buyer has the right to return the ordered good, without indicating any motivation, without any penalties within 14 days from the purchase.

The buyer has the right to return us the good and to obtain the refund.

To be eligible for the return, the buyer must send us a written notification by email within 14 days from the purchase of the good to our email address: info@ebikelettrica.com

The delivery costs will be paid by the buyer.

The buyer must send us the goods in perfect state, unused, in the same condition that you have received it, in the original packaging, with all the accessories and the with invoice to our headquarter at the following address:

Sc Dayans Italian Fashion Srl

Str. Koos Ferencz, nr.6, ap.13

Targu Mures, judetul Mures

Cod postal:540381

Romania

We do not accept for refund goods that present adjustments, unauthorized interventions or are damaged.

Ebikelettrica  will pay you back the money through bank transfer without the delivery costs within 14 working  days from the reception of the goods.

The buyer will send us all the necessary information for the bank transfer by email.